Your clients get their confirmation and reminder by text, without you lifting a finger.

The texts that go out on their own

• The confirmation. As soon as the appointment is booked: online, with Diana, with Élise or by your front desk.
• The reminder. A text 2 to 3 hours before the appointment, with the practitioner's name and the number to call to make a change.
• In the client's language. In French or English. With the client app (Signature plan), the reminder also arrives as a notification.
• Closures. When you close a day and choose to cancel and notify, the affected clients are told by text.
• STOP is respected. A client who replies STOP gets no more texts: it's checked before every send.

The YES or NO confirmation request

1. 1
   You turn it onIt's off by default. In your settings, you choose 24, 48 or 72 hours before the appointment (48 hours unless you change it).
2. 2
   The client gets the requestAs a notification if they have the app, otherwise by text.
3. 3
   They replyYES, OUI or 1 confirms the appointment. NO or ANNULER marks it as declined, to call back.
4. 4
   You see the replyOn the appointment card (confirmed, text sent and waiting, or declined and to call back), and in a time-stamped history.

After the visit

• The next-day follow-up. A text the next morning, for the treatments where you turn on the post-visit follow-up. It adds the link to your Google reviews, if you've set it.
• The recall reminder. For each treatment, you set a delay in days. The text only goes out if the client has no upcoming appointment, and at most once every 30 days.
• A YES becomes a request. When the client replies YES to the recall reminder, a request lands in your appointment requests, and they get the link to book.

What text reminders don't do

A NO cancels nothing and doesn't free up the time: the appointment is marked to call back, and your team decides. A client who doesn't reply stays “waiting”.

The confirmation request isn't sent for an appointment booked inside that window. The post-visit follow-up and the recall reminder are turned on treatment by treatment.

These aren't mass or marketing campaigns. And a text the carrier reports as delivered doesn't prove it showed up on the client's phone.